Warranty

By default your device comes with a 1-month warranty.
For a small fee, you can opt for a 6 or 12-month warranty instead.
For more information about warranties, check our FAQ.
Please carefully read the Device Warranty Terms & Conditions.  

 

Replace Plus

You can also opt for Replace Plus Service which gives you a replacement device for any reason. Coverage duration is also for 6 or 12 months.

You will be charged an additional (service request) fee for every replacement request as shown in the table below:

Tier Device RRP
(RM)

6 Months
Replace Plus
(RM)

12 Months
Replace Plus
(RM)

Service Request Fee
(RM)

1 1 - 500 35 55 60
2 501 - 1,000 55 75 120
3 1,001 - 1,500 75 115 200
4 1,501 - 2,000 105 155 270
5 2,001 - 2,500 125 185 350
6 2,501 - 3,000 155 235 420
7 3,001 - 3,500 175 275 500
8 3,501 - 4,000 205 305 570
9 4,001 - 4,500 225 335 650
10 4,501 - 5,000 255 375 720
11 5,001 - 5,500 285 415 800

 
You are entitled to one (1) service request only.

For more information about device care service, check our FAQ.

Please carefully read the Replace Plus Terms & Conditions.