General

CPO Device, also known as original second-hand device.

Each of our device goes through a 32-Step Test Process to ensure that all our mobile devices are 100% functional before it is sold to you and each device comes with a 1-month warranty.

The aesthetic appearance of the CPO Device has light scratches on the body and screen that may be visible from more than 8 inches away.

Blancco Test : https://www.blancco.com/

Buying an untested used device comes with the risk that it might not work properly.

At CompAsia, our devices are tested and genuine second-hand devices.

We test to ensure that each device is 100% functional before it is sold to you.

Find out more on the differences between refurbished and second-hand devices: Second-hand VS Refurbished Phones

Excellent
It might appear lightly used with few scratches and blemishes around the corners and charging ports.


Fair
It will show signs of use, and you may find several noticeable scratches, blemishes, and dents. It might be more noticeable than that of Excellent device, especially at the corners and around charging ports.


*The cosmetic grading only refers to the aesthetic appearance of the product. All our products have been fully tested and are 100% functional.

All devices are guaranteed to have battery health ranging from 80-100%

Devices will be allocated according to stock availability. Therefore, customers currently do not have the option to select devices with specific battery health.

We source our devices globally from various countries. Devices are allocated at random to customers depending on stock availability. Therefore, customers do not have the option to choose sets from specific countries/regions.

Yes! All devices are covered for a period of one (1) month from the date of sale.

There is also an option to purchase Extended Warranty or Replace Plus with 6/12 months coverage (applicable to Apple and Samsung devices only for the time being)

We only provide repair services for devices purchased from us.

The warranty on the device should still be valid.

No, we only provide a compatible cable and/or adapter (5W) with the device.

This charger and/or cable does not come with a warranty.

All mobile devices will come with an adapter and charging cable (except iPads/Galaxy Tablets)

Yes, you can.
Follow the simple steps here for an instant price check on your phone.
If you are agreeable to the price and would like to sell your phone, our staff will come to your house to collect your phone and pay you cash on the spot.

An email will be sent once your order has been dispatched.

You can check your email or visit our website to check its status with your registered email account.


Please note: If you do not receive our email confirmation, please look into your SPAM/JUNK mailbox.

Shipping & Service

We deliver to the whole Malaysia.

It will generally take 1-2 working days from the date of purchase for us to process and ship out your order.

Delivery time will vary depending on the courier service. Most of our customers received their parcel within 2-3 days (West Malaysia) and 3-5 days (East Malaysia).

However, during peak seasons, some delays can be expected.

Please contact our customer support team and provide your invoice or order number to check the status. WhatsApp us at+6010-835 9079 or email support@compasia.com

We are really sorry to hear about that. Please provide your invoice or order number so that we can check with the courier service.

Also, we will be arranging for a pick-up for the item to the shipping address you provided to collect the item back. We will ship a replacement device to you as soon as possible.

We’re really sorry to hear about that. Please provide your invoice or order number so that we can check the order.

We apologize for the mistake and we will investigate this.

We will send out the correct device as soon as possible.

Unfortunately, we only ship domestically within Malaysia.

An email will be sent once your order has been dispatched.

You can check your email or visit our website to check its status with your registered email account.


Please note: If you do not receive our email confirmation, please look into your SPAM/JUNK mailbox.

Warranty

We warrant the product against defects in materials and workmanship under normal use.

However the warranty will be voided if there are obvious signs of physical damage and/or accidental damage.

Cosmetic wear and tear is also not covered. Also, any kind of water, liquid or moisture damage will void your warranty.

Devices come with a standard 1 month warranty.

If you purchase Extended Warranty (6/12 months), it does not mean 1 month + 6/12 months. It simply means the 1 month coverage is extended to 6/12 months.

The same terms apply to Extended Warranty under promotion (if any).

Yes, modifying the software by either jailbreaking or rooting your device will void the warranty as this will open up the device to security risks.

Yes definitely. Please provide your invoice or IMEI number for us to verify and process the warranty claim.

You may inquire / submit a service request by contacting us.

We will either:

- Repair the hardware defect at no charge

- Exchange the product with another original second hand product of an equivalent value

Replace Plus

Replace Plus Plan is an after-sales service for 1-1 device swap program offered to customers that have purchased our CPO Devices which allows you to swap your device for any reason.

Alternatively, click here to find out how Replace Plus works!

You may inquire / submit a service request by contacting us.

6-month Service Tenure entitled 1 time Swap Request

12-month Service Tenure entitled 1 time Swap Request

You can opt for a 6 months or 12 months subscription plan, the subscriptions fees to be paid in lump sum  upon enrolment.

Upon your request for a replacement, there will be an applicable service request fee payable at the time of the service request, which is based on the retail price of your mobile device.

The payment is payable directly to CompAsia, the Replace Plus service provider.

Program & service fee can be found here.

Yes, duration of the contract period, which is either a 6-month or 12-month term.

T1 Device (RRP) Retail Pricing RM1-RM500 | Service Request Fee RM60

T2 Device (RRP) Retail Pricing RM501-RM1,000 | Service Request Fee RM120

T3 Device (RRP) Retail Pricing RM1,001-RM1,500 | Service Request Fee RM200

T4 Device (RRP) Retail Pricing RM1,501-RM2,000 | Service Request Fee RM270

T5 Device (RRP) Retail Pricing RM2,001-RM2,500 | Service Request Fee RM350

T6 Device (RRP) Retail Pricing RM2,501-RM3,000 | Service Request Fee RM420

T7 Device (RRP) Retail Pricing RM3,001-RM3,500 | Service Request Fee RM500

T8 Device (RRP) Retail Pricing RM3,501-RM4,000 | Service Request Fee RM570

T9 Device (RRP) Retail Pricing RM4,001-RM4,500 | Service Request Fee RM650

T10 Device (RRP) Retail Pricing RM4,501-RM5,000 | Service Request Fee RM720

T11 Device (RRP) Retail Pricing RM5,001-RM5,500 | Service Request Fee RM800

You can enroll for Replace Plus Plan upon purchasing CompAsia’s CPO Device here on shop.compasia.com.

There is no hidden cost.

All costs of subscriptions fee and service request fee are clearly stated in Replace Plus registration form/addendum and Customer’s Terms and Conditions.

This  Replace Plus Plan is offered to all Malaysian citizens above 18 years old  who purchased a CPO Device from CompAsia E-Commerce website.

Warranty programs typically cover manufacturers’ defects only. Replace Plus allows you to replace your CPO Device for any reason locally.

Customer support

WhatsApp us at +6010-835 9079

Further enquiries

Drop us an e-mail at support@compasia.com