Warranty
By default your device comes with a 1-month warranty.
For a small fee, you can opt for a 6 or 12-month warranty instead.
For more information about warranties, check our FAQ.
Please carefully read the Device Warranty Terms & Conditions.
Replace Plus
You can also opt for Replace Plus Service which gives you a replacement device for any reason. Coverage duration is also for 6 or 12 months.
You will be charged an additional (service request) fee for every replacement request as shown in the table below:
| Tier |
Device RRP
(RM) |
6 Months
Replace Plus
(RM)
|
12 Months
Replace Plus
(RM)
|
Service Request Fee
(RM)
|
| 1 |
1 - 500 |
40 |
60 |
60 |
| 2 |
501 - 1,000 |
80 |
120 |
120 |
| 3 |
1,001 - 1,500 |
130 |
200 |
200 |
| 4 |
1,501 - 2,000 |
180 |
270 |
270 |
| 5 |
2,001 - 2,500 |
230 |
350 |
350 |
| 6 |
2,501 - 3,000 |
280 |
420 |
420 |
| 7 |
3,001 - 3,500 |
330 |
500 |
500 |
| 8 |
3,501 - 4,000 |
380 |
570 |
570 |
| 9 |
4,001 - 4,500 |
430 |
650 |
650 |
| 10 |
4,501 - 5,000 |
480 |
720 |
720 |
| 11 |
5,001 - 5,500 |
530 |
800 |
800 |
You are entitled to one (1) service request only.
For more information about device care service, check our FAQ.
Please carefully read the Replace Plus Terms & Conditions.
