Frequently Asked Questions

The cosmetic grading only refers to the aesthetic appearance of the device. Note that all our devices are fully tested and are 100% functional.

As-new

Body: The phone is in perfect and flawless condition, like-new.

Screen: No noticeable scratches or blemishes.

Expectation: Expected to be in a pristine condition, indistinguishable from a brand-new phone.

Excellent

Body: The phone is nearly flawless with minimal signs of use, such as light scratches or blemishes.

Screen: May have micro-scratches, but barely noticeable when the screen is on.

Expectation: Expected to have subtle signs of use, barely noticeable during normal use.

Good

Body: May have inconspicuous scratches and/or dents, apparent upon closer inspection.

Screen:May have faintly visible scratches when the screen is on.

Expectation: Visible signs of use, fully functional with slight cosmetic imperfections.

Still performs just as well as "Excellent Grade.

Fair

Body: Noticeable signs of use including visible scratches, blemishes, and/or dents

Screen: Expected to have visible scratches and dents due to use.

Expectation : Visibly used but fully functional.

Cost-saving despite cosmetic imperfections.

For online purchases, items will be shipped directly to your address.

Alternatively, you can choose to buy from our physical stores located at KL Sentral, One Utama, or Pontian. The full addresses for each location can be found here.

Once an order is confirmed, it cannot be cancelled. Please review your order before confirming. Refer to our device T&C for more information here.

We deliver to the whole of Malaysia. Currently we do not provide international shipping.

We provide secured payment options as follows;

Full payments: Visa, Mastercards, FPX Online Banking, E-wallets and more!

Installments: PayLater by Grab, SPayLater by Shopee, Maybank, CIMB Bank, HSBC, Public Bank, Hong Leong Bank, Ambank, Standard Chartered and more! Find out more here!

Hot Deals is a promotion with only a limited number of units offered at a special price! So don’t forget to check them out here before it runs out!

Devices under “Clearance” may have minor defects which will be listed in the product description, along with pictures displaying any declared issues. We still provide a standard 1 month warranty that covers all functionality issues (except for any declared issues).

Yes, you may. Please reach out to our customer service with the following information:

• Product you are interested in
• Full payment amount
• Instalment amount and instalment method

At CompAsia, we ensure that all our Certified Second-Hand devices undergo a 32-step quality check, ensuring 100% functionality before being sold on our website.

We provide a compatible USB cable with every smartphone, tablet, and smartwatch purchased from us. Please note that the USB cable does not come with a warranty.

All devices are guaranteed to have a battery health ranging from 80% to 100%, ensuring they are still in good condition.

Our devices are sourced globally from various countries. Devices are allocated at random to customers depending on stock availability. Therefore, customers do not have the option to choose sets from specific countries/regions.

No, CompAsia do not provide any repairing services.

Yes, please refer to this page for trade-ins: https://shop.compasia.com/pages/trade-in

We do not provide pictures of the device due to our first-come, first-served policy. Rest assured, all our devices undergo a rigorous 32-step check process to ensure full functionality before being sold to you. For cosmetic condition, you may choose from Excellent, Good, or Fair grades.

Every device has a unique 15 digit code called an International Mobile Equipment Identity (IMEI) number to identify the device. It can also reveal other details of the phone such as specifications, models and more. Try it out here.

We deliver to the whole of Malaysia only. Unfortunately, we do not provide international shipping at this time.

An email with your tracking number will be sent to you once your order has been dispatched. You may then check for your delivery status with the respective courier service.

Generally, it will take 1-2 working days from the date of purchase for us to proceed with your order.

After that, shipment will take 1-2 working days for Peninsular Malaysia, and 2-3 working days for Sabah & Sarawak. Tracking number will be sent accordingly to your registered email once the order has been shipped.

Please contact our customer support team at support@compasia.com. Kindly include the below information:

▪ Full Name

▪ Contact Number

▪ Purchase Date

▪ Order Number

Not to worry as all our parcels are completely insured. Kindly drop us an email at support@compasia.com with pictures/videos of the damaged parcel with the following details for further assistance.

▪ Full Name

▪ Contact Number

▪ Purchase Date

▪ Order Number

▪ Pictures/Videos of damaged parcel

Please email us at support@compasia.com so that we can check for your correct order and we will send it out to you as soon as possible. Kindly include the below information:

▪ Full Name

▪ Contact Number

▪ Purchase Date

▪ Order Number

Upon order confirmation, if you have not recevied your tracking number between 1-2 working, feel free to contact us at support@compasia.com with the following information included:

▪ Full Name

▪ Contact Number

▪ Purchase Date

▪ Order Number

Note: If you have not received our email confirmation, please look into your SPAM/JUNK mailbox.

Absolutely! Kindly reach out to us at support@compasia.com with the following details: 

▪ Full Name

▪ Contact Number

▪ Purchase Date

▪ Order Number

▪ Updated Shipping Address

We provide secure payment options:

Full payments: Visa, Mastercard, FPX Online Banking, E-wallets, and more.

Installments: PayLater by Grab, SPayLater, Maybank, CIMB, HSBC, RHB, Ambank, Standard Chartered, Public Bank, Hong Leong Bank. Find more details here.

After the first installment payment has been confirmed, the order will be processed and shipped out accordingly.

For more information on easy installments, click here for a better understanding of your Debit/Credit card installment needs.

Do note that the monthly installment is subject to the price and model of the phone, the capacity, and the cosmetic grading (Excellent/Fair). Find out more on our website here or simply divide the number of months selected for installment.

By default, all devices purchased with us are given a standard 1-month warranty beginning on the date of purchase. Additionally, we also provide longer warranty options on our website checkout page as below:

▪ 6-months warranty (5 + standard 1 month warranty)

▪ 12-months warranty (11 + standard 1 month warranty)

Find out more here. 

Our devices are warrant against any defects in the workmanship and hardware under normal usage only.

The warranty covers:

▪ manufacturer's device defect (not caused by external factors)

▪ pick-up and delivery services for device repairment

Find out more here. 

Warranty does not cover?

▪ Physical damage or accidental damage of the device

▪ Any water/liquid/moisture damage

▪ Repairing battery due to defect/deterioration of any device

What voids the warranty?

▪ Modified software (etc jailbreak, rooting, or any similar acts) will be voided due to potential security risks

Find out more here. 

To claim warranty, please provide us with the following information below:

▪ Full Name

▪ Contact Number

▪ Purchase Date

▪ Order Number

▪ Pictures/Videos of evidence

For standard 1-month warranty, contact us at support@compasia.com.

For extended warranty, contact us at deviceservice@compasia.com.

Of course you can! Do reach out to us with the following information below and we will assist with your warranty needs.

▪ Full Name

▪ Contact Number

▪ Purchase Date

▪ Order Number

Generally, all warranty claims will take up to 14 working days from the day we have received the device, depending on the severity of the issue.

After any necessary repair works on the device, a 1-month warranty will be given specifically towards the declared issue that was repaired on only (etc, broken camera, discoloured screen).

If the warranty sticker has been removed, the warranty will be completely voided. Do not remove the warranty sticker. 

Replace Plus Plan is an after-sales service for 1-1 device swap program, offered to customers that have purchased our devices which allows you to swap your device for any reason.

Alternatively, click here to find out how Replace Plus works!

You may inquire / submit a service request by contacting us.

6-month Service Tenure entitled 1 time Swap Request

12-month Service Tenure entitled 1 time Swap Request

You can opt for a 6 months or 12 months subscription plan, the subscriptions fees to be paid in lump sum upon enrolment.

Upon your request for a replacement, there will be an applicable service request fee payable at the time of the service request, which is based on the retail price of your mobile device. The payment is payable directly to CompAsia, the Replace Plus service provider.

Program & service fee can be found here.

Yes, the duration of the contract period is either a 6-month or 12-month term.

T1 Device | Service Request Fee RM60

T2 Device | Service Request Fee RM120

T3 Device | Service Request Fee RM200

T4 Device | Service Request Fee RM270

T5 Device | Service Request Fee RM350

T6 Device | Service Request Fee RM420

T7 Device | Service Request Fee RM500

T8 Device | Service Request Fee RM570

T9 Device | Service Request Fee RM650

T10 Device | Service Request Fee RM720

T11 Device | Service Request Fee RM800

You can enroll for the Replace Plus Plan upon purchasing CompAsia’s Certified Second-Hand Devices here.

There are no hidden costs. All costs of subscriptions fee and service request fee are stated clearly in the Replace Plus registration form/addendum and Customer’s Terms & Conditions.

The Replace Plus Plan is offered to all Malaysian citizens (> 18 years old), who have purchased a device from our official e-commerce website here.

Warranty programs typically cover manufacturers’ defects only. Replace Plus allows you to replace your device for any reason locally.

The monthly installments through SPayLater depends on the eligibility for each user’s individual shopee account. Users may choose from various payment schemes, ranging from one month to a maximum of twelve months.

By opting the SPayLater service, you are expected to make complete payments according to your SPayLater invoices. Your Shopee/SPayLater account wil be suspended if payment has not been made by the 10th or 1st of each month.

Note: To continue SPayLater service, there will be late charge of RM10.

SPayLater limits are based on the user's indiviual spending and repayment behaviours. Therefore, you cannot apply to adjust your limits.

There are four payment channels available to users which are:

 ▪ 7-11 cash payment.

▪ Online Banking.

▪ ShopeePay Wallet.

▪ Credit Card/Debit Card.

PayLater Instalments is a payment method for you to spread your online shopping bill into 4 interest-free monthly installments. Your monthly installments will be deducted automatically from your GrabPay balance or a linked card. Once you've activated PayLater, you'll be entitled to both PayLater Instalments and Postpaid.

PayLater is a free service with no upfront fees charged or any interest accrued. The only fee that may be incurred is the admin fee to reactivate your suspended account.

Your PayLater account may be suspended if you have an overdue PayLater bill and you do not make any payments after being notified by us.

To be eligible for PayLater, please ensure that you’ve met all of the following criterias:

• You’ve been an existing Grab user for at least 6 months
• You’re aged > 21 years 
• Your account has been fully verified 
• You’re a Platinum, Gold, or Silver GrabRewards tier member 
• Your Grab app has been updated to the latest version. To update your Android app tap here, or update your iOS app here.

Yes, you can earn up to 3 GrabRewards points per RM1 spent for every PayLater transaction (both Postpaid and Instalments). You can also find out how many GrabRewards points you’ll earn for your purchase in the checkout flow.

The minimum spending required to use PayLater is RM500 and the maximum spending is capped at RM4,000.

CompAsia’s (ReNew+) Instalment Plan is a payment option for you to get a secondhand & As New device on a subscription basis for 12 months or 24 months. Upon the completion of your subscription period, you will own the device. 

This Program is extended to selected iPhone and Samsung series including the latest secondhand iPhone and Samsung Galaxy models. The eligible devices may be revised and updated from time to time. You may find the updated list of eligible secondhand devices on https://shop.compasia.com/ website. 

We offer 12-months and 24 months subscription Program.

To subscribe to the Program, you must:

• be a Malaysian citizen with a valid MyKad

• be aged between twenty-one (21) to sixty-five (65) years old

• earn a minimum monthly income of RM1,000.00

• have a valid and active banking account with sufficient funds

• be able to provide the necessary details and documents as may be requested during the application process

Apart from fulfilling the above criteria, you must pass a credit check and verification process in order for your application to be successful.

Unfortunately, you cannot subscribe for multiple devices under the Program as each MyKad is only eligible for one (1) device under this Program.

You may re-apply for the Program only after 6 months from your last application.

Yes, there is a one-time Program Fee which will be collected upfront during your application process.

Yes, the Program is subjected to a monthly interest which is included as part of your monthly charges.

Yes. You are required to make an upfront payment comprising of the following:

1. a Nominal Value fee of RM1.00; and

2. for 12 months subscription period, the program fee is RM100.00 only; or

3. for 24 months subscription period, the program fee is equivalent to the Monthly Charge of your device subscription; and

4. the first payment of your Monthly Charge which will cover the first Monthly Charge of your device.

The upfront payment will be charged to you during your application process. You will be directed to make this payment via Instant Pay (FPX payment). Please ensure that all information entered with regards to your banking account is accurate and that your banking account is active and valid with sufficient amount of fund and you complete the payment for ALL the upfront payment in item no.9. You must be the lawful and authorized owner of the banking account.

Yes, your application is complete and successful upon successful payment. You will be notified of the next steps for your device collection at a designated store.

You will be contacted via email/other form of communication with details on the Self Collection. When collecting your device, our staff will assist you with the mandatory verification process (“EKYC”) before handing you the device.

You are not allowed to send any representative during the device collection as a personal EKYC verification process will be performed during the collection of your device.

Your Monthly Charge will be automatically deducted through direct debit from your banking account that you have registered with us during the application process.

Your billing cycle will be monthly. You will receive an invoice on a monthly basis once the automatic deduction from your banking account is completed.

You may be imposed with a late payment charge of RM10.00 for every seven (7) days starting on the day after your payment falls due. The late payment charges will continue to be charged and accumulated until full settlement of the outstanding amount is made.

Yes, you can. In the event of an early termination, you will be required to make the payment as below:

Unfortunately, deferment of payment is not available under the Program.

You can refer to the full Program terms & conditions here.

Yes, kindly check here for your trade-in inquiries.