We want returning an item(s) to be as easy as possible for our dear customers. Our warm and friendly customer service team are available daily from 9AM – 6PM (except public holidays) to assist in every possible way.

 

TERMS & CONDITIONS OF RETURN/CLAIM

  • Returns/Claims may only be requested if it falls within these conditions:
    • You received the wrong device/order.
    • Your order was damaged upon arrival.
    • There is a functional issue found with the device upon receiving it/within your warranty period.
  • In any case of a refund, you will be refunded via store credits. Store credit given will be based on the total amount paid for the order, excluding any discounts used. We do not accept cash refunds at this moment.

 

HOW DO I RETURN MY ORDER?

  • Contact us by email at support@compasia.com or WhatsApp us. Our customer service representative will respond within 48 hours (working hours).
  • Please provide the following details upon reaching out to our team for a smoother request:
    • Order Number (exp: CAM9999)
    • Return Reason *kindly include photos/videos for verification purposes
  • Kindly remove all passwords (if any) upon returning the device. Passwords include your device passcode, Apple/Samsung/Google ID and other possible personal accounts set in the device.
  • Pack the item(s) with all provided accessories in the original packing.
  • Our customer service team will advise on the next steps to be taken!
  • Please expect an end-to-end return/claim service of up to 7 working days.

 

Feel free to view our FAQs page or email us at support@compasia.com for us to assist you further.