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01. PURCHASE
- Our original secondhand device at shop.compasia.com
- Get 1 month warranty by default
Warranty
By default your device comes with a 1-month warranty. For a small fee, you can opt for a 6 or 12-month extended warranty.
02. SUBSCRIBE
- Subscribe to Warranty plan
- Pick 6 months or 12 months term plan
COVERED
Device manufacturers defect which is not caused by external factors
DO NOT COVERED
Physical damage and/or accidental damage
Liquid or moisture damage
Modifying the software (jailbreaking or rooting your device)
03. SERVICE REQUEST
- Submit your service request by emailing us at deviceservice@compasia.com if you purchased Extended Warranty plan or support@compasia.com for Standard Warranty claim.
04. CUSTOMER SERVICE
Our customer service representatives will advise and guide you on the process
05. INVOICE
Provide your invoice and IMEI number for us to verify and process the claim
We will repair with no charge
OR
Exchange with another refurbished product of an equivalent value
For more information about warranties, check our FAQ.
Please carefully read the Device Warranty Terms & Conditions.
Refund policy
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@compasia.com and send your item to: CompAsia Sdn Bhd, Suite 2.02 Level 2, Wisma Academy No, 4, Jalan 19/1, Seksyen 19, 46300 Petaling Jaya SGR, Malaysia.
